Careers
Join the AES Team!
Customer Service Representative CSR
AES Hearth & Patio is a leading provider of Custom Fireplaces, Alternative Heating Solutions (stoves, fireplaces, and inserts), Chimney Inspections & Repairs, and Outdoor Living Products (hot tubs, grills, smokers, fire pits, retractable awnings, furniture, etc.).
Operating since 1998, we have showroom locations in Newville, Camp Hill, and Burnham with an extensive Service & Installation Department in Newville and Burnham.
As our business continues to grow, we have an immediate opportunity for a Customer Service Representative (CSR) & Service Administrative Assistant to answer our service phone and take service requests, assist with scheduling our experienced service & installation teams and perform administrative tasks that keep our service & admin departments operating efficiently. This position will work directly with our current Service Manager.
This person will…
- answer and route incoming calls efficiently.
- make out-going calls to customers and technicians.
- assist with scheduling for installations, services, and deliveries.
- perform administrative duties within the service department.
We are looking for…
- excellent written and verbal skills.
- 2 or more years of experience within a service environment.
- experience in Microsoft Windows, Excel, Word, Outlook, etc.
As a member of the AES Hearth & Patio team, this person will enjoy being part of a growth-oriented company where honesty, teamwork, and creativity are valued, and contributions to customer service excellence and continuous improvement are top priorities.
AES offers competitive vacation and holiday pay, a retirement plan with 3% company match, and a shared health, vision, and dental benefits plan.
AES Hearth & Patio is proud to be an equal opportunity employer.
Consultative Sales Associate
AES Hearth & Patio is a leading retailer of Alternative Heating, Custom Fireplaces, and Outdoor Living Products, offered from a variety of manufacturers. We have showroom locations in Camp Hill, Newville and Burnham, with an extensive Service & Installation Department in Newville and Burnham.
We are privileged to work with a variety of customers, and as our business continues to grow, we are looking to add a new member to our sales team!
We have an immediate opportunity for a Consultative Sales Associate to sell and design Hearth & Outdoor Living products and services offered through AES Hearth & Patio.
This person will…
- responsible for meeting or exceeding individual sales goals in Camp Hill showroom
- follow a structured sales process from the point of greeting to the completion of work in the client’s home
- inside and outside sales and design of Hearth systems and Outdoor Living products
- sales of Accessories & Services offered at AES
- assist in maintaining showroom cleanliness and organization
We are looking for…
- friendly and team-oriented approach
- excellent written and verbal communication skills
- attention to detail
- three or more years of experience as a Consultative Sales Associate & Designer in a high-ticket retail sales and/or service environment with notable success in sales
- design and sketching experience with home construction materials knowledge
- hearth and hardscape design and sales and/or outdoor living products experience (preferred, but not required)
- experience operating a cash register and company Point-of Sale/Accounting software system accurately
- strong proficiency using Microsoft Windows, Word, Excel, Outlook, etc.
Installer & Service Technician
AES Hearth & Patio is a leading retailer of Alternative Heating, Custom Fireplaces, and Outdoor Living Products, offered from a variety of manufacturers. We have showroom locations in Newville, Camp Hill, and Burnham, with an extensive Service & Installation Department in Burnham and Newville.
We are privileged to work with a variety of customers, and as our business continues to grow, we are looking to add a new member to our service team!
We have an immediate opportunity for an Experienced Installer & Service Technician to perform Services & Installations of Gas, Pellet, wood hearth appliances.
This person will…
· clean and troubleshoot Heat-n-Glo, Harman, Quadrafire, Hearthstone, and other manufacturers sold and/or previously sold and serviced by AES
· install gas, pellet, and wood stoves, inserts, and fireplaces
· safely setup and work at heights from ladders, scaffolding, lifts and roofs
We are looking for…
· friendly and team-oriented approach
· excellent written and verbal communication skills
· attention to detail
· two or more years of experience as a Lead Technician and Hearth Appliance Installer
· current Certification or ability to pass NFI Gas Certification within 1 year
· experience using computer-based invoicing software (we use Evosus software from a mobile device to make notes and take payments)
Installer & Service Technician
Experienced Installer & Service Technician
AES Hearth & Patio is a leading retailer of Alternative Heating, Custom Fireplaces, and Outdoor Living Products, offered from a variety of manufacturers. We have showroom locations in Camp Hill, Newville, and Burnham, with an extensive Service & Installation Department in Burnham and Newville.
We are privileged to work with a variety of customers, and as our business continues to grow, we are looking to add a new member to our service team!
We have an immediate opportunity for an Experienced Installer & Service Technician to perform Services & Installations of Gas, Pellet, wood hearth appliances.
This person will…
· clean and troubleshoot Heat-n-Glo, Harman, Quadrafire, Hearthstone, and other manufacturers sold and/or previously sold and serviced by AES
· install gas, pellet, and wood stoves, inserts, and fireplaces
· safely setup and work at heights from ladders, scaffolding, lifts and roofs
We are looking for…
· friendly and team-oriented approach
· excellent written and verbal communication skills
· attention to detail
· two or more years of experience as a Lead Technician and Hearth Appliance Installer
· current Certification or ability to pass NFI Gas Certification within 1 year
· experience using computer-based invoicing software (we use Evosus software from a mobile device to make notes and take payments)
Service & Installation Apprentice
AES Hearth & Patio is a leading retailer of Alternative Heating, Custom Fireplaces, and Outdoor Living Products, offered from a variety of manufacturers. We have showroom locations in Newville, Camp Hill and Burnham, with an extensive Service & Installation Department in Newville and Burnham.
We are privileged to work with a variety of customers, and as our business continues to grow, we are looking to add a new member to our service team!
We have an immediate opportunity for a Service & Installation Apprentice to assist our Lead Technicians with field installations and service work. This position offers hands-on training to become a Certified Lead Technician at AES Hearth & Patio. This position will also spend regular time in the warehouse and assisting with grounds maintenance.
This person will…
· Assist with installations and service of stoves, inserts, and fireplaces & NOW Hot tubs.
· Assist with chimney installation, repair, and maintenance
· Assist with deliveries of equipment and wood pellet fuel
· Assist with warehouse organization & grounds maintenance
We are looking for…
· Field service and/or installation experience
· Ability to use most power tools with some knowledge of basic construction
· Ability to work at heights (from ladders, scaffolding, lifts, and on rooves)
· Ability to lift heavy equipment consistently
· Must be able to work well in a team environment
· Willingness to learn and capable of being a future Lead Technician
· Ability to use a computer, know how to use a smartphone and tablet
· Construction, finish carpentry, or masonry experience (preferred, but not required)
· Forklift Operation & DOT Physical (preferred, but not required)
AES offers competitive vacation and holiday pay, retirement plan with 3% company match, and a shared health, vision, and dental benefits plan.
Overtime hours are available during busy times of the year.
AES Hearth & Patio is proud to be an equal opportunity employer.
Sales & Showroom Manager
AES Hearth & Patio is a leading retailer of Alternative Heating, Custom Fireplaces, and Outdoor Living Products, offered from a variety of manufacturers. We have current showroom locations in Camp Hill, Burnham, and Newville, with an extensive Service & Installation Department in Newville and Burnham. This new role is for a New Showroom to be completed by September.
We are privileged to work with a variety of customers, and as our business continues to grow, we are looking to add a new member to our sales team!
We have an immediate opportunity for a Sales & Showroom Manager to sell and design Hearth & Outdoor Living products and services as well as manage our Brand-New Chambersburg showroom.
This person will…
- train at our Newville and Camp Hill showrooms until the Chambersburg Showroom is completed in late-August.
- manage 6500+ square foot retail store with 2 additional Sales Associates
- responsible for meeting or exceeding sales goals for Chambersburg showroom
- follow a structured sales process from the point of greeting to the completion of work in the client’s home
- inside and outside sales and design of Hearth systems and Outdoor Living products
- sales of Accessories & Services offered at AES
- assist in maintaining showroom cleanliness and organization
We are looking for…
- friendly and team-oriented approach
- excellent written and verbal communication skills
- attention to detail
- three or more years of experience as a manager in a specialty retail sales & service environment with proven success
- five or more years of experience as a Sales Associate & Designer in a high-ticket retail sales and/or service environment with notable success in sales
- design and sketching experience with home construction materials knowledge
- hearth and hardscape design and sales and/or outdoor living products experience (preferred, but not required)
- experience operating a cash register and company Point-of Sale/Accounting software system accurately
- strong proficiency using Microsoft Windows, Word, Excel, Outlook, etc.